Archiv der Kategorie: Communication

Communication consists of perception, thought models and communication behavior.

The form – the first gateway into the mind of the audience

Sometimes it is like bewitched. After days you have the solution for a problem. The premises are described in detail, the conclusions fit together, and the results build up on the original expectations. Everything leads to a comprehensible result. Nevertheless the audience cannot follow you. Perhaps the correct form is simply missing – the first gateway into the mind of the audience.

Form Kommunikation

At first sight the various formats, like articles, brochures or presentations seem to lack a common form. In fact, they all have a similar pattern that can be reduced to the following aspects.

  • Titles carry away
    The quick entry point to the audience is the title. With the flood of information that we are exposed to, we do not have the patience to consider for a long time, whether the actual information is worth it to invest attention. The title is the hook that pulls the observer into it, repels or, in the worst case, leads to no reaction at all. The more surprising and intriguing a title, the more likely the public will engage to look at it.
  • Summaries engage
    The second hurdle is taken within the following minute, in which the viewers have to be drawn into it in such a way that they look also at the remaining information. In a text the summary fills a paragraph by announcing all essential insights in such a way that one can overlook the facts but not yet finally knows. In a presentation the summary is in the header of a slide that shows the essential expression in one sentence.
  • Subheads are leading
    The outline depends particularly on the respective contents. In any case there are sections that consist at least of one paragraph. The emphasis of these subheads helps the viewers, to run quickly over the side at hand and to find the areas of interest. Contrary to the title, which should rather create fundamental curiosity, the subheads follow the topic. They should announce the succeeding contents as clearly as possible.
  • Paragraphs bundle
    In a paragraph two to three sentences are combined into a unit. Navigation is facilitated for the interested audience by the contentual blocks. A faster skimming is possible in texts. During the presentation the spectators can run quickly through the foil and direct their attention on the part that is most interesting for them.
  • Highlights send a signal
    The small brother of the paragraph is the fat or italic In these cases the author emphasizes special words. That way the viewers get quickly an overview of the most important components of the sentences. These highlights should be used as rarely as possible, so that their effect does not fall flat. In presentations the emphasis can also be produced with colors. The use of colors is a separate topic. The only thing to be said here: marking with the wrong color, like positive aspects with red and negative aspects with green sends the wrong message; Except: this is the message.
  • Lists relieve
    Related paragraphs that describe a whole, can be shown at best as lists. Thus, one creates a related unit that can be processed quickly. This costs space, but the readers honor this form, because they can better remember the contents.
  • Pictures are open for interpretations
    It is actually trivial, but a picture is worth a thousand words. This effect comes mainly from the fact that the respective wording creates different associations for different people. This leads frequently to misunderstandings that result from the individual living situation. With a picture the respective use of words takes unconsciously place in the mind of the observer. The look at the picture facilitates connecting the message with the personal thoughts and experiences. The conclusions that they make, are rather similar in one cultural area.

Bottom line: The application of the previous elements in texts and presentations makes it easier for the audience to understand the contents. If the perception is not disturbed by a form-free structure, the actual message reaches the audience with minimum resistances.

Showing figures smartly

More and more figures are nowadays created and used as the basis for decisions. This leads to the fact that one does not see the forest for the trees. Charts provide a way out. Unfortunately the users do not always consider the influence of the style of the presentation. This is amazing, since the acceptance of a message is reinforced by showing figures smartly.

Visualisierungen EXCEL scribble

Pure numbers do not always clearly convey the desired impression. Luckily most computers have nowadays MS-EXCEL with various business diagrams, like column, line, circle and bar charts etc. Graphical presentations are beneficial. Those charts add to the actual numerical value a graphical aspect: larger or smaller, rising or falling, more or less similar etc. This strengthens the desired statement. The following aspects should be considered.

  • Size
    If orders of magnitude, like quantity, length, performance etc. are presented and compared, the bar charts or bar graphs are recommended. Thus, the different values can be prepared with horizontal bars or vertical columns side by side. The choice of the range strengthens thereby the message. Ranking becomes visible through additional sorting. The number of values that might be presented should be adapted to the presentation: for projections 7plusminus2, for A4 formats not more than 40 per page.
  • Progressions
    Values that change over time are represented with the line diagram. Rising costs, employee fluctuation or changes of temperature can also be represented over very long periods. The line conveys intuitively the course of time from left to right. The number of visualized values is defined by the question, whether single values or general progressions are important.
  • Portions of a whole
    If you want to show the portions of a whole, the circle or pie chart is perfect. The total circle represents thereby the 100%. If you want to compare the portions of different wholeness’s, you can use stacked bar charts. Usually the described elements should not exceed
  • Correlations
    Scatter diagrams help showing patterns, in order to be able to recognize dependencies of values. Thus, the BCG matrix shows, based on a joint look at market growth versus market share, in which products you should invest or not. Additionally, scatter diagrams can be used, in order to identify unusual pairs of value that arise outside of the value cloud.

Bottom line: For various purposes specific representation types are best. Size comparisons are represented by column and bar charts. Courses of time are shown with line diagrams. Parts of a whole are prepared with circle or pie charts. Correlations become visible with scatter diagrams.