After the transition of the professional world due to the knowledge and service society as well as the shift of simple tasks to overseas, more and more employees are again providing one stop tasks. They do not only have to perform subtasks, but deliver results.

• They develop new concepts.
• They manufacture a complete product.
• They distribute their products in a certain region.
• They take the responsibility for a complete operational sequence.

These activities need a good understanding of the deliverables that have to be created. For this reason, it is important that you realize what makes a result good.

It does not matter, in which field the results are needed. Common to all goals are expectations and the publication that the goals and expectations are met.

• Fulfilled goals
  Goals are attainable places or conditions, which describe the requirements for results and induce the necessary changes at a certain point in time. The goals are negotiated at the beginning of an initiative between clients and contractors. Above all, contractors should ensure that they can deliver the required deliverables. Eventually, it is crucial to meet the goals.
• Fulfilled expectations
  The expectations are goals that are substantially more difficult to grasp, since they are rarely formally defined – if at all. It is a matter of the acts that the expecting people hope for, certain results that they wish for or the consequences that result from the initiative. In order to know these expectations, it is essential to ask the stakeholders. On this occasion, expectations can be adjusted or taken into account within the planning. Eventually, it is important to fulfill at least the recognized expectations.
• And everybody knows it
  It is not sufficient to deliver the agreed achievements. At the same time, you should worry about the fact that everybody, it means the concerned public, are informed. Eventually, the best results are those, who are recognized.

In order to get good results, the following aspects should to be considered.

• Making goals SMART
  Understandable results that are free from ambiguities facilitate the fulfillment (see also: Smartifikation).
• Consider stakeholders
  After getting an overview of the stakeholders, personal conversations provide clarity concerning their expectations.
• Keeping everybody up to date with a Complan
  The right time to create a communication plan is already at the beginning of an activity. The measures should take place during the execution and especially in the end.

Bottom line: Good results consist of technical outcomes that were described with smart goals, as well as satisfied stakeholders and an open information policy.